Privacy Policy

Kin Assist (“we”, “us”, “our”) is committed to protecting the privacy of individuals who contact us or engage our services. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep it secure. It applies to information collected through our website at kinassist.in, through enquiry forms, email, telephone and WhatsApp, and in the course of providing our services.

By using our website or contacting us, you acknowledge that you have read and understood this policy.

We may collect the following categories of personal information: contact details (name, email address, telephone number and location); enquiry information including the nature of your family matter and the services you are interested in; documents and records where you share copies of identity documents, financial records, property papers, legal documents or other personal papers in connection with a service engagement; correspondence records; and standard website usage data collected through our hosting provider.

We use personal information only for the purposes for which it was provided or for directly related purposes, including: responding to your enquiry; providing the services you have engaged us for; communicating with you about the progress of your matter; maintaining records of our engagement; and complying with applicable legal obligations.

We do not use your personal information for marketing purposes without your consent, and we do not sell or rent your information to third parties.

In the course of providing our services, we may need to share relevant information with third parties on your behalf or with your authorisation. These may include banks, financial institutions, registrars, government offices, legal professionals, insurance companies and other institutions involved in your matter. We share only the information necessary for the specific purpose and do so in accordance with your instructions and applicable law.

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, to complete any ongoing service engagement, and to comply with our legal obligations. Where information is no longer required, we take reasonable steps to delete or anonymise it securely.

We take reasonable organisational and technical measures to protect personal information from unauthorised access, disclosure, alteration or destruction. These include limiting access to personal information to those who need it to perform their responsibilities, and treating all client information with strict confidentiality. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You have the right to request access to the personal information we hold about you, to request correction of inaccurate information, and to request deletion of information we are no longer required to retain. To make a request, please contact us at the details below. We will respond within a reasonable time and in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, as it comes into force.

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts in Delhi, India.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at the details below.